Overview
Telephone Mystery shopping is a great way to audit your team's performance, identify gaps and create a clear path to improvement change. It is an excellent tool often used in a wide range of industries for...
- Sales & Service performance evaluation
- Pre and post change service evaluation
- Gathering competitive intelligence
- Building benchmark
Market ii’s experts will guide you to evaluate numerous components of your sales and service delivery and/or of your competitors, covering wide range of scenarios and situations.
Type of Telephone Mystery Audits include...
- Technical Skill Assessment
- Soft skills Assessment
- Competitors Intelligence
Choose from any of the audit types
- Customise scenarios to fit your specific needs
- Range of pre-prepared scenarios
- Scenario Management
- Scheduling Adjustments
We have loaded the audits with features
- Global coverage
- 24 Native Languages – Top Feature
- Translation Service
- Callbacks Accepted
- Call recording – Top Feature
- Multi-Attempt
- Bespoke reporting and analysis – Top Feature
- Real Time Web reporting – Top Feature
- Product dispatches tracked and received
- Custom Criteria
- Personality Picks
- Flexible Packages & Trials
Key outputs
- Strategic Priority Analysis
- Text and Sentiment Analysis
- Customer Tolerance Analysis
- Culture Index Analysis
- Dashboards and KPI’s
- Benchmarking
Support
- Dedicated Account Manager
- 24/7 Support
- Go listen to a recording of one of your calls and evaluate how you might enhance the customer experience!!