Market Research & CX Services
What we do...
Escalation Management
Automatically directing to the person responsible for that customer. Call recording for phone based surveys. (includes API for data transfer)
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Driver & Path Analysis
Identify what customers like, what influences them and typical customer journeys. Add road block and actions to counteract problems.
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Narrative & Sentiment
Identify elements that need improving. Use keywords and tags to identify overall sentiment.
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We work with clients on 60 country global coverage, blended methodologies covering ten’s of thousands of records a month - all the way through to one off programs for a handful of Key Account Relationship phone surveys.
1,702,637
Surveys
89
Clients
167
Programs
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